Return Policy
Return and Refund Policy
Last updated: July 15, 2026
Unopened products
We accept returns of new, unused products that remain sealed in their original packaging when the return request is made within 30 calendar days after delivery.
Opened or used products are not eligible for return for hygiene and safety reasons, unless the product arrived damaged, defective, or incorrect.
How to start a return
Email support@bambre.com before sending an item back. Include:
- Your order number
- The reason for the return
- Clear photos showing the product condition and intact seals
We will provide return authorization and the correct return address. Items sent without authorization may not be accepted.
Return shipping and fees
For an eligible return that is not caused by damage, defect, or our fulfillment error, the customer is responsible for the actual return shipping cost and for arranging the return label.
We do not charge a processing fee or restocking fee. Original outbound shipping charges are non-refundable unless the return is caused by a damaged, defective, or incorrect item.
Damaged, defective, or incorrect items
Report a damaged, defective, or incorrect item within 14 calendar days after delivery. Include the order number, a description of the issue, and clear photos. For an approved claim, Bambre will cover the return shipping cost and offer a replacement or refund, as appropriate.
Exchanges
We do not offer direct exchanges for preference changes. Return an eligible unopened item under this policy and place a new order. Approved damaged, defective, or incorrect-item claims may be resolved with a replacement.
Refund timing
After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 5-10 business days. Your bank or payment provider may require additional time to post the credit.
Contact
Return and refund questions can be sent to support@bambre.com.